For BDC Teams & Sales Managers

Every lead conversation
in one place

Unified inbox for automated and manual SMS. Your BDC team sees every conversation, responds in real time, and never lets a lead go cold.

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ST
Sarah Thompson
Hi Sarah! Your credit pre-qualification is ready. You're approved for up to $42,000. Want to come see what's available?
Auto-sent via AVA®
That's great! I'm free Saturday afternoon - do you have any SUVs in that range?
Absolutely! We have 8 SUVs that match your profile. I'll have them pulled up when you arrive. See you Saturday!
Capabilities

From audience to appointment, in one tool

Choose who to text, automate the follow-up, and handle every reply in a single inbox.

Audience

Target the customers actually worth texting

Narrow your database before a single message goes out. Stack filters across location, income, employment, credit standing, and verification until you're left with the people worth the send.

  • City, province, or postal code within a set radius
  • Income, employment status, and age range
  • Credit score range, credit insights, and ID verification
Mining filters panel with customer profile, credit score range, and vehicle ownership fields
Prospects

Pull prospects straight from your DMS

Choose exactly who gets the message. Pull the list from your DMS or upload a CSV, with every prospect's credit standing visible before you send.

  • Connect your DMS or upload a CSV
  • Prime, negative equity, and subprime flags on every record
  • Include or exclude prospects one at a time
Select prospects screen listing DMS contacts tagged prime, negative equity, and subprime
Sequences

Follow-up that runs without your team

Build a multi-step SMS sequence with merge fields, product links, and wait rules. AVA® sends, waits, and follows up on its own, then reports replies, failures, and new leads as they land.

  • Merge customer name, your name, dealership, and vehicle into every send
  • Drop AVA® links straight into the text — ID, Credit, Trade, Drive, or MSA
  • Wait rules fire a follow-up only when there's no reply
Automated SMS blast card showing reply rate, message sequence, and send results
Inbox

Every reply lands in one inbox

Automated messages and manual replies share a single thread. Any rep can pick it up with the full history in front of them.

  • Automated and manual messages in the same conversation
  • Full history so anyone can take over mid-thread
  • Send verification links and mark appointments booked inline
Unified SMS inbox thread with a lead, showing an ID verification link and appointment booked status
Use Cases

SMS that drives showroom visits

01
Instant Lead Response
When a new credit lead comes in, AVA® sends an automated SMS within seconds. By the time your BDC rep sees the notification, the conversation has already started.
02
Appointment Booking
Automated sequences guide leads toward booking a showroom visit. Smart triggers detect when a lead is ready and prompt your team to close the appointment.
03
Campaign Follow-Up
Leads from equity mining or re-engagement campaigns receive automated nurture sequences. When they respond, your team takes over seamlessly in the same thread.
How It Works

From lead to appointment in four steps

1
Lead arrives
Customer submits a credit check via website, QR code, or campaign
2
Auto-engage
AVA® sends a personalized SMS with their qualification results
3
Conversation
Lead replies and your team picks up in the unified inbox
4
Book visit
BDC closes the appointment with full credit context available
Related

Works great with

Marketing Campaigns
Generate the leads that flow into SMS Hub for follow-up.
Learn more
Website Widget
Capture credit leads online - SMS Hub handles the engagement.
Learn more
Credit Qualification
The credit data that powers personalized SMS messaging.
Learn more
Customer Stories

What dealers are saying

There's no comparable tool in the industry. Our contact, booking, and closing ratios have never been higher.

Kerry Irven
General Manager

Knowing a customer's loan details in advance streamlines the sales process and leads to better conversion rates.

Nick Chopra
Head Finance Manager

Preparation is everything, and AVA® delivers the critical information needed to be ready for every customer.

Austin Beyak
Sales & Finance Manager

It gives us a great snapshot of the client and what makes sense for them versus what they're looking for.

Chris Legge
Sales Manager

A perfect 10 out of 10. A wonderful tool that continues improving our performance and profitability.

Ian Su
Managing Partner

We generated more credit-qualified leads in the first month than we did in 5 years combined.

Santi Rios
Primo RV Centre
View all customer stories
Never lose a lead

See SMS Hub in action

15 minutes. No pitch deck. Just a live demo of how AVA® keeps every conversation in one place and every lead moving forward.

Book a Demo