Customer Experience

Customer Experience

 
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Tips for enhancing the customer journey, building trust, and delivering memorable experiences at your dealership.

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The Three Most Important Things Customers Look For
Customer Experience
July 31, 2024

The Three Most Important Things Customers Look For

As a salesperson, it’s your job to know your product, sell your product and make your customers happy.

The Elephant in the Room When Shopping for a Car 🚗
Customer Experience
November 4, 2022

The Elephant in the Room When Shopping for a Car 🚗

It's estimated over 93% of automotive deals require some form of leasing or financing.

Texting Do’s and Don’ts for your Car Dealership
Customer Experience
October 8, 2024

Texting Do’s and Don’ts for your Car Dealership

In 2024, texting is one of the most common forms of communication.

5 Reasons for a Customer to Choose Your Dealership
Customer Experience
May 21, 2024

5 Reasons for a Customer to Choose Your Dealership

Have you ever thought about what separates you from other local dealerships?

FAQ About EV Batteries Your Team Should Know
Customer Experience
February 12, 2024

FAQ About EV Batteries Your Team Should Know

EV sales are on the rise in Canada and we're seeing more manufacturers put focus on new EV releases.

Following Up With The Customers That Abandon the Digital Experience
Customer Experience
May 27, 2024

Following Up With The Customers That Abandon the Digital Experience

One thing is becoming increasingly clear; digital retail is becoming a permanent staple in automotive.

The Characteristics of a Good Salesperson and a Great Salesperson
Customer Experience
August 23, 2024

The Characteristics of a Good Salesperson and a Great Salesperson

Just like any skill, there are people who are good at selling cars and there are people who are great.

Selling an Experience Over a Brand
Customer Experience
September 12, 2022

Selling an Experience Over a Brand

If you’re able to give customers a journey that’s transparent and seamless, you’re likely to close more.

The Best Digital Communication Channels for your Dealership
Customer Experience
July 5, 2023

The Best Digital Communication Channels for your Dealership

Most staff use digital communication in their personal lives, but not always in a professional setting.

7 Ways to Make Your Customer’s Experience A Great One
Customer Experience
April 10, 2024

7 Ways to Make Your Customer’s Experience A Great One

Buying a car can be an overwhelming experience, but it's your job to keep your customers at ease.